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Best for anything that needs detail or a screenshot.
Support
Something broken? Let's fix it.
You talk to the person who built it. No ticket queue, no support tier, no script.
Ways to reach me
☏
Quick questions and anything urgent during working hours.
⚑
Something is down
Mark the email URGENT and it reaches me on my phone immediately.
📅
Book a call
Screen share for anything easier shown than described.
What you can expect
Site is downWithin 1 hour
Treated as an emergency at any hour, including weekends.
Something is brokenSame working day
A bug stopping real work gets fixed before anything else on my list.
General questionWithin 24 hours
How-to questions, advice, and anything not blocking you.
New feature requestQuote within 3 days
Scoped and priced honestly, including whether it is worth building.
Common support questions
◷Is support free after launch?›
Bugs are fixed free for 10 days after launch. After that it is either hourly or a monthly retainer, whichever suits you better.
↺What counts as a bug versus a new feature?›
If it does not do what we agreed it would, that is a bug and it is free. If it is something we never discussed, that is a feature and it gets quoted.
◉What if I want another developer to take over?›
Everything is documented and the code is yours. I will do a handover call with them at no charge.
⚑Do you offer ongoing maintenance?›
Yes. A monthly retainer covers updates, monitoring, backups and a set number of hours for changes.
Need help right now?
Email me and mark it urgent if something is down.